Refund Policy

RETURN POLICY

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:

1

The order still contains all the appropriate parts and components, and the packaging arrived exactly as the product did.

2

The product shows signs of normal handling. Damage resulting from careless handling is excluded.

3

Products for which hygiene is important have been properly cleaned before the return process begins.

4

The product defect was identified immediately upon receipt.

5

We reserve the right to charge the customer for return shipping costs.

6

The return will be processed within 7 working days. If the conditions are met, it will be formally acknowledged within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged through our fault.

HOW TO RETURN YOUR ORDER

If your order meets the conditions above, follow the steps below to begin the return process:

1

Email

Send an email to: info@orla-jewelry.com with the subject “Return Request”.

2

Details

Make sure the email includes: the order number, the reason for the return request, a photo of the product if it is damaged, the customer’s first name and surname, and the customer’s address.

3

Wait

We will contact you and provide the correct return address. Do not send the product back to the sender — wait for the return address we will send you.

4

Shipping

The customer is responsible for the cost of shipping the product back to our central warehouse in Asia.

A. CANCELLATION TERMS — RIGHT OF WITHDRAWAL

The consumer has a right of withdrawal in accordance with the following provisions if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their trade or profession.

Cancellation Period

Cancellation Deadline

14 DAYS

from the day on which the customer or a third party designated by them received the last of the products

As we use a fully automated system, orders are processed immediately after they are placed. It is therefore not possible to stop the shipping process before delivery. A refund is not possible after the products have been received unless they are returned.

To exercise your right of withdrawal, you must inform us Orla Jewelry of your decision to withdraw from this contract by means of a clear statement (for example, by email). The withdrawal is completed when we receive the products. The cost of returning the products is borne by the buyer.

Orders in Transit

As our products are shipped from Asia, longer transit times may occur over which we have no control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You may notify us of your cancellation in advance.

To ensure the fastest possible return, please send us proof of shipment as soon as the product has been sent back.

Consequences of Withdrawal

What we refund

  • All payments received
  • Except additional delivery costs
  • Refund within a maximum of 14 days
  • Using the same payment method

What we do NOT refund

  • Return shipping costs
  • Additional delivery costs (where a more expensive delivery method was chosen)
  • Damage caused by improper handling

The refund is processed after the products have been received and inspected.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.